Refunds & Returns
You may want to return your order due to any of the following reasons:
| Reasons | Description |
| Damaged | The product is damaged in delivery |
| Defective | The product does not function as described in its manufacturer specification |
| Missing items or Parts | Missing items or parts as indicated in the packaging |
| Website error | The product does not match website specifications, description, or image (this issue is attributable to a website error or misinformation) |
Unless otherwise stated in the product description, the general requirements for returns are as follows:
✓ Returned item must be shipped back to us within fourteen (14) calendar days. Countdown starts from the date you received the item to the post stamp stated on the parcel you return to us.
✓ You have proof of purchase (order number, buying invoice, delivery note or bank statement).
✓ The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts or vouchers received with it.
✓ The product must not have been used or installed.
✓ All sealed items must not be opened.
Item after 14 days upon receipt:
Your item cannot be returned after 14 days upon receipt, it can only be serviced. We suggest you contact and send the item directly to its warranty center for prompt assistance. You can find all the contact information of your product's warranty center on the warranty card inside your package.
How to return an item?
Just follow these 5 easy steps:
• Login to your account.
• Go to "View your order history".
• Pick the order then mark the item to return and choose "Return Products".
• Fill in the online return form "Product Information And Reason For Return" and click continue.
• Once you've done the above, reply "Stock Return" to your Order Confirmation Email from "egrocerysupply@gmail.com". Our Returns team will get in touch with you within a day or two.
Upon receiving a confirmation call from our Returns Team, please send your returned package through Pos Laju (other courier service provides are also accepted) to: